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Warranty Policy

Shop with confidence at HOXO.

Clear warranty coverage for every product we sell.

HOXO Accessories

2 Year Warranty

Applies to all HOXO accessories

  • Chargers
  • Cables
  • Power Banks
  • Adapters
  • Earphones
  • Cases
Covered against manufacturing defects under normal use.

HOXO Refurbished iPhones

1 Year Warranty

Includes

  • Full functionality
  • Manufacturing defects

Not covered

  • Physical damage
  • Water damage
Battery supplied at 100% battery health.

HOXO Used iPhones

3 Month Warranty

Includes

  • Full functionality
  • Manufacturing defects

Not covered

  • Physical damage
  • Water damage
  • Cosmetic wear
Battery health minimum 80% or higher.

Brand New Phones

Official Brand Warranty

Apple iPhone

2 Year Warranty

Official Apple warranty according to EU terms.

Samsung Galaxy

2 Year Warranty

Official Samsung warranty according to EU terms.

Warranty is provided by the respective brand.

What Is Covered

Manufacturing Defects
Hardware Failure
Battery Issues
Charging Issues
Speaker / Mic Faults

What Is Not Covered

Physical Damage
Water Damage
Misuse or Neglect
Unauthorized Repair
Normal Wear and Tear
Lost or Stolen Items

How To Claim Warranty

1

Contact HOXO Support

Reach us via WhatsApp or email with your order details.

2

Provide Details

Share your order number, product model, and issue description.

3

Send Photos / Videos

Upload clear images or video showing the reported defect.

4

Claim Review

Our team reviews your claim and confirms next steps.

5

Inspection

The product is inspected upon receipt at our warehouse.

6

Resolution

Repair, replacement, or refund is processed after approval.

Important Notes

  • Warranty begins from the date of delivery.
  • Proof of purchase is required for all warranty claims.
  • Unauthorized repairs or modifications void warranty coverage.
  • Cosmetic wear on used devices is not covered.
  • Contact support before sending any product for inspection.

Need Help?

Our support team is ready to assist you.

WhatsApp Support Email Support

Rotterdam Warehouse

Mon-Fri 09:00 - 17:00
Rotterdam, Netherlands

Beverwijk Showroom

Mon-Fri 10:00 - 17:00
Beverwijk, Netherlands

Up to 2 Years Warranty On HOXO Products
Fast Delivery 1-2 Business Days
Easy Returns Hassle Free Returns
Secure Payments 100% Safe & Secure
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