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Returns and Refunds - Easy Returns. Simple Process.

30-Day Return Policy

Most products can be returned within 30 days of delivery.

To qualify for a return, products must:

  • Be unused and in original condition
  • Include all accessories and packaging
  • Not show signs of misuse or damage
  • Be returned within the return period

Return Reasons

Product Defect

If your product develops a fault during the warranty period, contact our support team.

  • Contact support with your order number
  • Provide photos and/or videos of the defect
  • Our technical team will inspect the product
  • Replacement, repair, or refund will be offered

Transport Damage

If your package arrives damaged, contact us within 24 hours of delivery.

  • Provide photos of the outer packaging
  • Provide photos of the shipping label
  • Provide photos of the damaged product

Wrong Product Received

Received the wrong item? Please contact us within 48 hours.

  • We will arrange replacement of the correct product
  • We provide return instructions
  • HOXO covers return shipping costs

Changed Your Mind

Changed your mind? You may return unused products within 30 days.

  • Must be complete, unused, and in original packaging
  • Refund is processed after inspection

How To Return

1

Submit Return Request

Contact support with order number and reason for return.

2

Receive Return Instructions

We email return address and packaging guidelines.

3

Package the Item Securely

Use original packaging and include all accessories.

4

Ship the Item

Send the package to our Rotterdam warehouse.

5

Inspection

Our team inspects the returned product upon arrival.

6

Resolution

Refund or replacement is processed after approval.

Refund Information

Refunds are issued to the original payment method.

Accepted payment methods

Processing time: 2-5 business days after approval.

Non-Returnable Products

Perfume

For hygiene and safety reasons. Must remain unopened and sealed.

Personal Use Products

Products that have been used cannot be returned for hygiene reasons.

Return Shipping Costs

HOXO Error

If we sent the wrong product or a defective item, HOXO covers return shipping.

Customer Return

For change-of-mind returns, the customer is responsible for return shipping costs.

Need Help?

Our support team is ready to assist you.

WhatsApp Support

+31 613526393

Email Support

support@hoxo-shop.com

Business Hours

Rotterdam Warehouse
Mon-Fri 09:00 - 17:00

Beverwijk Showroom
Mon-Fri 10:00 - 17:00

Fast Delivery 1-2 Business Days
2 Year Warranty On All Products
Secure Payments 100% Safe & Secure
Easy Returns Hassle Free Returns
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